Frequently asked questions.
About the fountain
What is the GuzzleGuts fountain?
What is the GuzzleGuts fountain?
A 7L cordless stainless steel dog water fountain with 4-stage filtration, a 30-day battery, and 3 flow modes. No cord, no plastic taste, no algae build-up.
How long does the battery last?
How long does the battery last?
Up to 30 days per charge on sensor or timer mode. Continuous mode runs for shorter periods. A red indicator light shows when the battery is low.
How often do I replace the filter?
How often do I replace the filter?
Every 30 days for a single dog. More frequently for multiple dogs or heavy drinkers. Replacement 8-packs are available in the store.
Is it dishwasher safe?
Is it dishwasher safe?
Yes. The stainless steel tank and most components are dishwasher safe. We recommend a full wash weekly.
Can it live outside?
Can it live outside?
Yes. GuzzleGuts is outdoor rated and weatherproof. Avoid submerging and it handles Australian conditions well.
What are the three flow modes?
What are the three flow modes?
Sensor mode (flows when your dog approaches), timer mode (flows on a set schedule), and continuous mode (always running). Each mode is controlled by a button on the unit.
What does the red light mean?
What does the red light mean?
The red indicator light means the water level is critically low. Refill the tank. It will also appear when the battery is depleted.
Shipping and returns
Where do you ship?
Where do you ship?
We ship Australia-wide with free tracked shipping on all orders.
How long does delivery take?
How long does delivery take?
Orders are packed within 1-2 business days. Delivery across Australia typically takes 10-14 business days. You'll receive a tracking email when your order ships.
What is the return policy?
What is the return policy?
We offer a 90-day money-back trial. If you're not satisfied, contact us for a full refund. We cover return postage. No questions asked.
How do I start a return?
How do I start a return?
Email support@guzzleguts.com with your order number. We'll send you a prepaid return label and process your refund once the item is received.
My order hasn't arrived - what do I do?
My order hasn't arrived - what do I do?
Check the tracking link in your shipping email. If your tracking shows no movement after 14 business days from dispatch, email us at support@guzzleguts.com and we'll sort it out.